We understand that sometimes unforeseen circumstances can lead to the need to cancel or reschedule your vacation plans. To ensure fair and consistent treatment for all our clients and to manage our scheduling effectively, we have established the following cancellation policy:
Full Refund (100%) - If you cancel your booking 25 hours or more before the scheduled session, you will be eligible for a full refund. Your payment will be refunded in its entirety, no questions asked.
No Refund (0%) - If you cancel your booking 24 hours or less before the scheduled excursion you will not be eligible for any refund. This policy is in place to compensate our guides for their time and commitment to your excursion.

How to Cancel or Reschedule☹
To cancel or reschedule your tour, please contact us as soon as possible. You can reach us by email at hawaiipacificadventures@gmail.com or calling (808)-777-8314 , and we will guide you through the process.

Exceptions:
Our goal is to provide high-quality tour services while being fair to both our clients and our guides. We appreciate your understanding and cooperation in adhering to this cancellation policy. By booking a tour with us, you acknowledge and agree to abide by this cancellation policy. Mahalo for choosing Hawaii Pacific Adventures.