24 Hour cancellation Policy

• Tours canceled after 24 hours prior to the flight, or passengers who fail to show up 40 minutes prior to flight time, will be billed the full price of the tour booked.

• Passengers who cancel their flight with less than 24 hours notice, but re-book their tour for another day, will incur a service charge fee of $100.

• Passengers who miss their scheduled flight time due to a late check-in (check-in is 40 minutes prior to your scheduled flight time) will be charged a fee of $100 if they are able to reschedule.

• If you booked online, the booking fee is non-refundable.

Booking Protection Policy

• Passenger who do opt into our Booking protection are able to cancel and or reschedule up until flight time.

Weight cancellation Policy

• Robinson R44 are 275 pounds per passengers for a group of two. No more than one passengers can be over 200 pounds with a group of three.

• Robinson R66 are 285 pounds per passengers for a group of three. No more than three passengers can be over 200 pounds with a group of four.

• If passengers show up to check in over the weight limit, Mauna Loa will not accommodate the flight and passengers will be responsible for the cost of the flight.*

Mauna Loa Helicopter Tours reserve the right to refuse services.