Reservations canceled with at least 48 hours' notice prior to the start of the scheduled tour time will receive a full refund. Reservations canceled with less than 48 hours' notice will be charged the full price unless we are able to fill the seat(s) on the boat. Snorkel Big Island will refund customers if we have to cancel the trip due to weather, unsafe ocean conditions, or mechanical issues.

You must contact us at 808-209-0019 or email snorkelbigisland@gmail.com to cancel your tour. No refunds will be issued if you do not contact us in the required time prior to your scheduled departure time.

If you are using a voucher or redemption code you must contact us to cancel your tour. Failure to contact us when using a voucher or redemption code will result in a charge to your credit card.